AVAILABLE DELIVERY OPTIONS
- Delivery within Latvia via OMNIVA parcel machine, price - 2.85 EUR;
- Delivery within Latvia by OMNIVA courier, price - 6.85 EUR;
- Delivery in Lithuania and Estonia by OMNIVA parcel machine, price - 5.85 EUR;
- Delivery in Lithuania and Estonia by OMNIVA courier, price - 9.85 EUR;
- Collection at ZAZZAA office in Jelgava - free of charge.
After receipt of payment, orders are dispatched within 1-2 working days. Orders arrive at their destination within 1-4 working days after being handed over to the courier.
We will inform you by phone within 1-2 working days about the receipt of your order at the ZAZZAA office.
1. General Policy Overview
At Zazzaa, we understand the excitement that accompanies the purchase of kids' products from our shop. We strive to ensure a swift and safe delivery, partnering with Omniva to deliver your products in an efficient and timely manner.
2. Order Processing Time
Our orders are prepared and dispatched on the same working day if the order is received before 2 PM. For orders placed after this time, they will be processed and dispatched on the next working day at the latest. Please note that working days do not include weekends or public holidays.
3. Delivery Service and Time
We use Omniva as our primary delivery partner. Once your order has been processed and dispatched, delivery by Omniva usually takes 1-3 working days. This timeline may vary slightly depending on your location and the volume of orders being processed by Omniva. You will receive your products in the Omniva parcel machine that is nearest to you.
4. Delivery Updates and Tracking
After your order has been dispatched, you will receive a tracking number via email. You can use this number to track your delivery on the Omniva website.
5. Undeliverable Orders
In the event of a failed delivery attempt, Omniva will leave a notice at your address with instructions on how to arrange a re-delivery or to pick up the package from the local post office.
6. Policy on Lost or Damaged Goods
If your products are lost or damaged during transit, please contact our customer service team immediately. We will initiate an investigation with Omniva and strive to resolve the issue as soon as possible.
Please note, Zazzaa is not responsible for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery carrier delays.
7. Questions or Concerns
If you have any questions or concerns about our delivery policy, please do not hesitate to contact us. Our customer service team is always ready to assist you.
Your satisfaction is our utmost priority, and we look forward to serving you with our wide range of kids' products. Thank you for choosing Zazzaa.